FAQ
Practical answers about infrastructure, managed support and hybrid cloud operations.
Remote-first engagement. SLA-based support. Structured infrastructure approach.
Frequently ask questions
Working Model & Engagement
What types of companies do you typically work with?
We primarily support small and mid-sized businesses (SMB) with growing infrastructure complexity.
We also work with enterprise teams requiring structured hybrid environments and SLA-based support.
Do you work remotely or on-site?
We operate primarily as a remote-first infrastructure engineering practice.
On-site support is available within Poland when required.
How does cooperation usually start?
Engagement begins with an Infrastructure Assessment where we review architecture, risks and operational requirements.
Based on that, we define support or project scope.
Do you require long-term contracts?
Managed support engagements typically start from 3–6 months depending on infrastructure scope.
Project work can be fixed-scope.
Managed Support & SLA
What determines the cost of managed support?
Yes. We manage virtualization migrations, hybrid cloud transitions and infrastructure redesign projects.
Do you provide 24/7 monitoring?
Yes. Professional and Enterprise plans include 24/7 monitoring and SLA-based response models.
What are your response times?
Response times depend on support tier:
Essential: up to 8 business hours
Professional: 4 hours (critical)
Enterprise: 1–2 hours (critical)
Can support scale as our infrastructure grows?
Yes. Support plans are reviewed periodically and adjusted according to infrastructure growth and operational requirements.
How do you ensure infrastructure reliability?
We prioritize production stability over experimentation.
This includes structured monitoring, backup validation, change management and documented infrastructure reviews.
Projects & Technical Scope
Do you handle full infrastructure migrations?
We primarily support small and mid-sized businesses (SMB) with growing infrastructure complexity.
We also work with enterprise teams requiring structured hybrid environments and SLA-based support.
Do you support hybrid environments?
Yes. We support Azure, VMware, Proxmox, Hyper-V and mixed hybrid architectures.
Do you design disaster recovery solutions?
Yes. We design backup architectures, multi-location replication and disaster recovery strategies aligned with business continuity requirements.
Do you assist with security and identity governance?
Yes. We implement firewall policies, identity governance, secure remote access and access control frameworks.
Can you work alongside internal IT teams?
Yes. We frequently collaborate with in-house IT staff and act as an extended infrastructure engineering layer.
Do you offer fixed pricing for projects?
Yes. After technical discovery, we provide either hourly estimates or fixed-scope proposals.
What makes your approach different from typical IT providers?
We treat infrastructure as a long-term operational asset — not a temporary technical setup.
Every engagement follows a structured process focused on reliability, scalability and measurable uptime.
More help & support
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