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Managed Infrastructure Support Plans

We provide scalable support models aligned with infrastructure complexity, uptime requirements and operational risk levels.

Structured SLA-based support for hybrid and production IT environments.
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Essential
Support

For small infrastructures and non-critical environments.
From
€1,200
Month
  • 24/5 infrastructure monitoring
  • Remote incident response
  • Patch & security updates
  • Backup status verification
  • Monthly infrastructure review
  • Email support
  • Ticket support
Response time up to 8 business hours
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*Designed for environments up to 10 servers.

Professional Support

For production workloads and growing environments.
From
€2,800
Month
  • 24/5 infrastructure monitoring
  • Priority incident response
  • SLA-based escalation
  • Backup & disaster recovery
  • Security hardening & updates
  • Quarterly architecture review
  • Performance optimization
Response time 4 hours (critical incidents)
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*Typical range: 10–30 servers or production workloads.

Enterprise
Support

For distributed, multi-branch and high-demand infrastructures.
Custom
Engagement
(after assessment)
  • 24/7 proactive monitoring
  • Dedicated infrastructure engineer
  • Custom SLA agreements
  • DR testing & documentation
  • Identity & access governance
  • Network security management
  • Capacity planning
1–2 hour response (critical incidents)
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*Final pricing is defined after Infrastructure Assessment to ensure accurate scope and SLA alignment.

Need a custom engagement model?

We design support agreements tailored to infrastructure size, compliance requirements and operational risk profile.

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Professional Services & Project Engagements

Architecture, migration and implementation services delivered on a project or hourly basis.

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Infrastructure Architecture & Design

€150–€220 / hour

* depending on scope & complexity
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Hybrid & Cloud Migration

€200–€280 / hour

* depending on scope & complexity
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DevOps & Automation Implementation

€200–€300 / hour

* depending on scope & complexity
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Network Security & VPN Design

€180–€240 / hour

* depending on scope & complexity
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For complex implementations we provide fixed-scope proposals after technical discovery.

Most popular questions

Frequently ask questions

Infrastructure size, number of servers, criticality, SLA requirements and workload complexity.

Yes, on-site support can be included in Professional and Enterprise plans.

Standard engagement starts from 3–6 months depending on scope.

The assessment includes infrastructure review, risk exposure analysis, workload classification and SLA alignment recommendations.

Support onboarding typically begins within 5–10 business days depending on infrastructure complexity.

Yes. Plans are scalable and reviewed quarterly.

Yes. Professional and Enterprise plans include formal SLA documentation.

Yes. We manage Azure, VMware, Proxmox, Hyper-V and hybrid cloud infrastructures.

Support onboarding typically begins within 5–10 business days depending on infrastructure complexity.

Disaster recovery verification is included in Professional and Enterprise plans and can be customized per SLA.

Building the future with tech, gear, and software

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